♡ Hey SSASSY Babes ♡

We thought you might have landed on this page with a few questions in mind to have answered! … Well you have landed on the right page, as we have answered some of our most frequently asked questions to help out our SSASSY Babes ♡

Q: What material do you use to make your jewellery?

A: All our SSASSY personalised & ready to wear jewellery is made from either a high quality 925 Sterling Silver base, or Stainless steel base and finished with either a silver finish or an 18k real gold plated finish. All our materials are allergy free, tarnish resistant and Lead + Nickel free! ♡

Q: If I order a personalised item and a ready to wear jewellery piece can I have both delivered in different packages?

A: It’s advised that if you’d like to receive some of your order (the ready to wear jewellery) whilst you are waiting for your Made to order, personalised jewellery piece to be made for you, that you can place separate orders. However, if you order all the items in one order, you’ll receive your complete SSASSY order within 2 weeks (business days), when your personalised items are ready to be shipped out ♡

Q: Why do you take up to 2 weeks to make and deliver your ‘Made to order’ Personalised jewellery?

A: We work really hard to get your jewellery handmade, and beautifully packaged and delivered out to you within this guideline. Sometimes we aim to deliver our jewellery before the 2 week time period so that you can slay in your SSASSY Pieces in no time. Most of our competitors take up to 4 weeks (Business days) to make and deliver personalised items, we only take up to 2 weeks (business days) ♡

Q: I would like some information on necklace chain lengths to help me select my desired chain length for my necklace?

A: Of course, you’ve come to the right place, you can check out our chain length size guide in order to help with all the different chain lengths ♡

Q: I’ve placed my order, when will I receive my tracking information for my order?

A: Hello, once you’ve place an order with us, you’ll automatically receive an order confirmation email within 10 minutes after purchasing. After this we aim to despatch your order within 2 -5 working days for ready to wear jewellery orders, and within 2 weeks (working days) for all personalised orders. Once your order(s) have been shipped out you will receive your shipping tracking email with a tracking ID to fully track your SSASSY order. ♡ Please pop us an email if you haven’t received your tracking information by these dates to: info@ssassystore.com ♡

Q: What countries do you deliver to?

A: We are proud to say that we deliver to all countries worldwide, and if you have any questions on delivery you can check out our delivery guide for more information and shipping information ♡

Q: I am trying to purchase an Arabic Name necklace, however I’m unsure of the name in Arabic, can I please write the name in English in the customisation box?

A: Yes of course, if you are unsure of any spellings and would like to have your name translated from English to Arabic, just pop the name(s) in English and we’ll have our expert translators translate your name from English to Arabic for you ♡

Q: How should I store my SSASSY jewellery after I’ve worn them?

A: You should definitely store your jewellery back into the SSASSY jewellery box that your jewellery came in for added care and to protect your SSASSY Jewellery, and use the care card guide provided with your SSASSY jewellery for guidance on protecting your SSASSY jewellery ♡

Q: I’m trying to pay using Klarna, however it says the option isn’t available? What can I do?

A: You need to make sure that your minimum spend is over £35.00 to use the Klarna payment option to pay in the checkout. If you are still having problems please get in touch with us, or contact Klarna to help with any queries you might have. You can read more information about using Klarna as a payment method here!

Q: How does Clearpay work?

A: Clearpay is a payment option where you are able to split your payments over 6 weeks, all interest free! You can check out more information on Clearpay and the terms and conditions here! ♡

Q: How does Klarna Work?

A: Klarna is a payment option where you are able to split your payments in 3 instalments or in 30 days. All interest free. Minimum cart spend £35.00 T&C’s apply. You can check out more information on Klarna and the terms and conditions here! ♡

If you have any other questions that are not available on our FAQ page, or you would like to just say Hello, please don’t hesitate to contact us through our email info@ssassystore.com and a member of our SSASSY team will be more than happy to help resolve any queries you may have ♡

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